{"xsrfToken":"3d6ab10b925bfdf6359d88c3b8ffc6b804a216a2_lout","branding":{"id":"3","key":"ctp","name":"CARAUKTION HelpDesk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/8","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#a10b15","headerLinkHoverBGColor":"#a10b15","headerBadgeColor":"#a10b15"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the CARAUKTION Service Desk","sharedPortalName":"CARAUKTION Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen im CARAUKTION Service Desk","sharedPortalName":"CARAUKTION Service Desk","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the CARAUKTION Service Desk","sharedPortalName":"CARAUKTION Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#c20e1a","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ec34017d-5584-4cac-b0dd-560381747c23/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZDQzOGYwNi03YjYzLTQzZDUtOTg5NC00ZTM3ZDc5MDk3N2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVjMzQwMTdkLTU1ODQtNGNhYy1iMGRkLTU2MDM4MTc0N2MyMyI6WyJyZWFkIl19LCJleHAiOjE3MzYxMjA1MjcsIm5iZiI6MTczNjExOTkyN30.-K91fy2zGNfclCwPksLUbxGZcikFZ1F_3r__JUMEUJM&client=bd438f06-7b63-43d5-9894-4e37d790977c&height=300&mode=fit","bannerMediaApiFileId":"ec34017d-5584-4cac-b0dd-560381747c23","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"ctp","projectId":11834,"serviceDeskId":3,"name":"CARAUKTION HelpDesk","description":"<p>Welcome to CARAUKTION HelpDesk</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"36","name":"Report a bug","descriptionHtml":"<p>Bitte beschreiben Sie den Bug so präzise wie möglich um eine effiziente Lösungsfindung zu ermöglichen.</p>","callToAction":"Report a bug","introHtml":"<p>Bug Reporting</p>","icon":12866,"iconUrl":"https://isfactag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12866","groups":[11],"key":""},{"id":"37","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":12856,"iconUrl":"https://isfactag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12856","groups":[11],"key":""},{"id":"34","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":12870,"iconUrl":"https://isfactag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12870","groups":[11],"key":""},{"id":"40","name":"Suggest improvement","descriptionHtml":"<p>You found potential for improvement? Share it with us!</p>","callToAction":"Suggest improvement","introHtml":"<p>Suggest an improvement</p>","icon":12736,"iconUrl":"https://isfactag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12736","groups":[11],"key":""},{"id":"35","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12848,"iconUrl":"https://isfactag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12848","groups":[],"key":""},{"id":"32","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":12857,"iconUrl":"https://isfactag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12857","groups":[],"key":""},{"id":"33","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":12862,"iconUrl":"https://isfactag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12862","groups":[],"key":""},{"id":"31","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":12841,"iconUrl":"https://isfactag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12841","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"General"}],"orderMapping":{"11":[40,36,37,34]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"57075748-35e3-393c-92a8-9ce2b8726513","appLinkName":"System Confluence","appLinkUrl":"https://isfactag.atlassian.net/wiki","spaceKey":"SUP","spaceName":"SupportWiki","spaceUrl":"https://isfactag.atlassian.net/wiki/spaces/SUP","isServer":false},"labels":[],"projectKey":"CTP","serviceDeskId":3,"kbLinkDomainURLs":["https://isfactag.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CTP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZDQzOGYwNi03YjYzLTQzZDUtOTg5NC00ZTM3ZDc5MDk3N2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExODM0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzYxMjExMjcsIm5iZiI6MTczNjExOTkyN30.mlZ7R8hA_uUda2BxNJRCEsp0zWXcXzGNd8Y2Z6fm9xA","targetCollection":"upload-project-11834","endpointUrl":"https://api.media.atlassian.com","clientId":"bd438f06-7b63-43d5-9894-4e37d790977c","tokenDurationInMins":20}},"reqCreate":{"id":36,"projectId":11834,"form":{"name":"Report a bug","descriptionHtml":"<p>Bitte beschreiben Sie den Bug so pr&auml;zise wie m&ouml;glich um eine effiziente L&ouml;sungsfindung zu erm&ouml;glichen.</p>","callToAction":"Report a bug","intro":"<p>Bug Reporting</p>","instructions":"<p>Bitte beschreiben Sie den Bug so pr&auml;zise wie m&ouml;glich um eine effiziente L&ouml;sungsfindung zu erm&ouml;glichen.</p>","icon":12866,"iconUrl":"https://isfactag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12866","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Symptombeschreibung","description":"Kurze Beschreibung der Problems","descriptionHtml":"<p>Kurze Beschreibung der Problems</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreibung","description":"Bitte teilen Sie alle Informationen die im Zusammenhang stehen könnten. Konnte der Bug reproduziert werden? Gab es besondere Parameter oder Umstände als der Bug auftrat? ","descriptionHtml":"<p>Bitte teilen Sie alle Informationen die im Zusammenhang stehen könnten. Konnte der Bug reproduziert werden? Gab es besondere Parameter oder Umstände als der Bug auftrat?</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11736","fieldConfigId":"13269","label":"Urgency","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10700","label":"Critical","selected":false,"children":[]},{"value":"10701","label":"High","selected":false,"children":[]},{"value":"10702","label":"Medium","selected":false,"children":[]},{"value":"10703","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11601","fieldConfigId":"13101","label":"Auswirkung","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10600","label":"Extensive / Widespread","selected":false,"children":[]},{"value":"10601","label":"Significant / Large","selected":false,"children":[]},{"value":"10602","label":"Moderate / Limited","selected":false,"children":[]},{"value":"10603","label":"Minor / Localized","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/36","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/36","calendarParams":{"firstDay":0,"date":"2025-01-06T00:32:07+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"57075748-35e3-393c-92a8-9ce2b8726513","appLinkName":"System Confluence","appLinkUrl":"https://isfactag.atlassian.net/wiki","spaceKey":"SUP","spaceName":"SupportWiki","spaceUrl":"https://isfactag.atlassian.net/wiki/spaces/SUP","isServer":false},"labels":[],"projectKey":"CTP","serviceDeskId":3,"kbLinkDomainURLs":["https://isfactag.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZDQzOGYwNi03YjYzLTQzZDUtOTg5NC00ZTM3ZDc5MDk3N2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExODM0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzYxMjExMjcsIm5iZiI6MTczNjExOTkyN30.mlZ7R8hA_uUda2BxNJRCEsp0zWXcXzGNd8Y2Z6fm9xA","targetCollection":"upload-project-11834","endpointUrl":"https://api.media.atlassian.com","clientId":"bd438f06-7b63-43d5-9894-4e37d790977c","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=isfactag","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"3d6ab10b925bfdf6359d88c3b8ffc6b804a216a2_lout","baseUrl":"https://isfactag.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://isfactag.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"104857600","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"bd438f06-7b63-43d5-9894-4e37d790977c","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"fe9e6cf43d214a94b65d3f80768b0aa2","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}